Returns & Replacements Policy

Last updated: October 2026

Every LiliaMansion piece is checked and carefully packed before it leaves us. Because our candles, diffusers and sachets are handmade and we ship worldwide, please review your order carefully before checking out.

In short

No change-of-mind returns or exchanges.
Damaged, defective or wrong item? Tell us within 7 days of delivery and we will send you a replacement, with shipping on us.

Change of mind

We do not accept returns or exchanges for change of mind, incorrect purchases or personal preference. Please make sure you have chosen the right product(s) before placing your order.

Damaged, defective or wrong item: 7-day window

If your order arrives damaged or defective, or you received the wrong item, please contact us within 7 days of delivery with:

your order number
clear photos of the damaged or defective product
photos of the shipping box, including the shipping label
a short description of the problem

Once we have reviewed and approved your claim, we will replace the item. We cover the cost of sending the replacement to you. If we need the original item back, we will arrange the return and pay the return shipping. Please do not send anything back until we have confirmed the return with you.

Reports made more than 7 days after delivery are not eligible for a replacement.

What is not covered

change of mind
incorrect orders placed by the customer
minor differences in colour, glaze or texture (each ceramic vessel is handmade and hand-glazed, so no two are exactly alike, and photos and screens vary)
damage that happens after delivery
improper use, storage or handling
refusing delivery or not collecting a parcel from the courier

Shipping costs, duties and taxes

For approved replacements, we pay the shipping both ways. Customs duties, import taxes and local fees charged by your country are the customer’s responsibility.

Lost or delayed parcels

Once your order is with the courier, delivery times depend on the courier and on customs. We are not responsible for delays caused by customs inspections, weather, carrier delays or incorrect shipping details. If the courier confirms that your parcel is lost, we will replace it at no cost to you (exceptions apply). See “Lost parcels” in our Shipping & Delivery Policy.

Cancellations

Orders can be cancelled only before they have been processed for shipping. Once an order has been dispatched, it cannot be cancelled.

Returns address

Please send items back only after we have approved your claim and arranged the return, so that we can match the item to your order:

LiliaMansion Returns (Liabus Pte. Ltd.)
6001 Beach Road, #22-01, Golden Mile Tower, Singapore 199589

Your statutory rights

Nothing in this policy affects your statutory rights under Singapore law.

Contact us

Email: info@liliamansion.com
WhatsApp: +65 8860 6037

We aim to reply to all enquiries within 2 business days.