Overview
At LiliaMansion, we prioritize your satisfaction and strive to ensure that our products meet the highest standards of quality and luxury. If, for any reason, you are not completely satisfied with your purchase, our returns and refund policy outlined below will assist you.
1. Right of Withdrawal: You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (LiliaMansion, [insert physical business address], Email: info@liliamansion.com) of your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
2. Effects of Withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement.
Note: We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
3. Return of Goods: You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
Please ensure that the items you are returning are repackaged with all elements and are in their original condition.
4. Exclusions: The following types of goods cannot be returned:
- Any custom-made items or products made to your specifications.
- Goods sealed for health protection or hygiene reasons and unsealed after delivery.
5. Damaged or Defective Goods: In the rare event that the goods are defective, damaged upon delivery, or incorrectly delivered, you can request a replacement or a full refund. Please contact us immediately at info@liliamansion.com if you encounter any of these issues.
Contact Us: For more information about our returns and refunds policy, please contact us at info@liliamansion.com.
Need help?
Contact us at info@liliamansion.com for questions related to refunds and returns.